General Policies and Amenities
Our patrons 60 and older receive a $2.00 discount off the regular single ticket price (some performances excluded). Please inform the Box Office that you are eligible for a senior discount at the time of purchase.
Applies to children age 12 and under. All audience members, regardless of age, are required to have a ticket to enter the Playhouse for all performances and must be able to sit in their own seats. Performances presented in the Lewis Family Playhouse are not recommended for children under the age of 3. Please see descriptions of each show for age appropriateness. Sorry, no babies in arms allowed and no strollers permitted in the theatre. No children under the age of 12 are admitted without an adult.
Visa, Mastercard, American Express, Discover, Cash or checks made payable to the City of Rancho Cucamonga, Lewis Family Playhouse and Victoria Gardens gift cards accepted for all transactions. A nominal service charge of $1.50 is included on all tickets purchased. There are additional fees for on-line sales.
Tickets ordered by mail, phone, fax or online will be mailed to you prior to the show for an additional $1.50 fee unless otherwise requested. Those that chose the print at home option will receive an email with a link to the bar code which can be scanned at the door. Ticket orders received one week or less prior will be processed and tickets will be held at Will Call. Please be prepared to show valid ID when picking up Will Call tickets.
Refunds for Show Cancellations
In the case of event cancellation or date change, a refund (minus 3rd party vendor transaction fees) or an account credit will be offered. Refunds can only be made to the original purchaser. A tax-deductible donation can also be made to the Playhouse in lieu of a refund or account credit.
Tickets may be returned up to 48 hours prior to a performance towards another performance or issued a credit voucher which must be redeemed for a performance in the same season. At the conclusion of the season, all unredeemed credits will be considered donations. Processing fee of $2.00 per ticket applies. Exchanges are not available on complimentary tickets or on events that are presented by private theatre renters which are not part of the Lewis Family Playhouse presented season.
Forgot or lost your ticket? Not a problem! We can replace lost, forgotten or stolen tickets. Duplicate tickets will be issued/lost tickets will be invalidated. Replacement tickets can be issued up to one hour prior to show time at the box office. We ask that the original purchaser show valid identification to claim the new tickets.
Provided free of charge during your visit to the theatre:
- Assistive Listening Devices
- Bariatric Seating (Advance reservation required through the Box Office.)
- Booster Seats
- Free Ear Plugs (subject to availability)
All amenities are subject to availability. ALD’s require the holding of a driver’s license or valid credit card until returned.
Latecomers or those who step out of the theatre during a performance will be seated at the discretion of the house staff at appropriate breaks in the performance.
While all of our shows at the Lewis Family Playhouse are appropriate for general audiences, it is important to know that some of our programs are not appropriate for younger members of the family. To assist you in making informed decisions about age appropriate shows that your children will enjoy and to ensure a pleasant experience for all, please check show information for age recommendations. Sorry, no babies in arms allowed and no car seats or strollers are permitted in the theatre.
All audience members, regardless of age, are required to have a ticket and must be able to sit in their own seat. Performances presented in the Lewis Family Playhouse are not recommended for children under the age of 3. No babies are allowed. Also, at no time are strollers permitted in the theatre. No children under the age of 12 are admitted without an adult.
No food or beverage of any kind is permitted inside the Lewis Family Playhouse with the exception of bottled water. Concession items may be sold in the lobby during the seating and intermission periods but will not be allowed past the ticket booths that lead into the auditorium. For patrons who have just had lunch or dinner and may be carrying leftovers, the Front of House staff is more than happy to store your food items in our concessions area. Stored food items may be collected after the performance.
Photography (including "flash" and "non-flash") and Videography are not permitted inside the Lewis Family Playhouse. Patrons who are found using cameras or recording devices will be asked to delete any material recorded during their visit prior to having the equipment confiscated by the Front of House staff.
Cell Phones, Pagers, Bluetooths, and Hand-Held Gaming devices are to be turned off prior to entering the Lewis Family Playhouse. Cell Phone usage is especially prohibited! Usage includes but is not limited to talking, texting, gaming, etc. Patrons who are found using any of these devices during the performance will be asked to cease their disruptive action and may be asked to leave.
Smoking is not permitted at the Victoria Gardens Cultural Center indoor or outdoor. Smokers may smoke on the sidewalk closest to Cultural Center Drive on the North side of the facility.
Alcohol may be provided at select Lewis Family Playhouse performances. All alcoholic beverages must remain inside the lobby and may not travel anywhere else in the facility including Celebration Hall, the Paul A. Biane Library or Imagination Courtyard.